GUIDE DIRECTORY
Identity verification
Follow identity verification or find help with documents, face checks, personal details, address evidence and review results.
- How to Complete Binance Identity Verification
Choose an ID, take photos, complete the face check and read review results, with help for interruptions and correcting details.
- Binance Identity Verification Failed: What to Check First
Read the rejection for your application, check what needs correcting, and choose between new documents, changes and official review.
- Binance ID Document Upload Failed or Rejected: What to Check
Troubleshoot ID photo upload and rejection: gallery permissions, file formats, glare, document expiry and mismatched names.
- Binance Face Verification Failed: Camera, Liveness Check or Result
Camera black, liveness check stuck or review failed? Check permissions, the preview, capture instructions and the result notice.
- Binance Identity Verification Still Under Review: What to Check
How long does verification take? Check review and document requests, compare app and website status, and ask about an overdue application.
- Binance Verification: Country of Residence, Issuing Country and Name
Country of residence or issuing country? Enter your name and birth date, and find how to correct details at different stages.
- Binance Proof of Address Rejected: Check the Document and Details
No utility bill in your name? Check address documents, dates and details, including electronic statements and living with family.